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We move fast to get your tech to you, but we understand that plans change! Here is how you can cancel:

1. Before It Ships (The "Fastest" Way)

If your order hasn't left our warehouse yet, cancellation is free and instant.

• Email us immediately at info@idanconsult.com with the subject line: "CANCEL ORDER #[Order Number]".

• Alternatively, log into your account, go to "My Orders," and if the "Cancel" button is still active, click it to stop the shipment.

2. After It Has Shipped

If your gadget is already on its way, we unfortunately cannot "recall" the package from the courier.

• Don't worry: Simply wait for the package to arrive and follow our Return Policy to send it back for a full refund.

• Pro-Tip: If you are present when the courier arrives, you can "Refuse Delivery," and the package will be sent back to us automatically at no cost to you.

3. When Will I Get My Money Back?

Once a cancellation is confirmed, we trigger the refund immediately. Depending on your bank, the funds will typically show up in your account within 3–5 business days.

We want to get you into the store as quickly as possible! If your registration hasn't gone through yet, it’s usually due to one of these three simple reasons:

• Check Your "Promotions" or "Spam" Folder: Our automated verification emails sometimes get filtered by email providers. Take a quick look in those folders for an email from IDAN CONSULT GADGETS.

• Verification Link Expiry: For your security, our sign-up links are active for 24 hours. If you clicked it after that time, just head back to the registration page and request a new one.

• The "Double Check" on Your Email: Even a small typo (like .con instead of .com) can prevent the email from reaching you. Try registering one more time to ensure your details are 100% correct.

Getting the latest gadgets from our store is quick and easy. To complete your purchase, you’ll just need a few basic things:

• A Valid Email Address: We use this to send your order confirmation, tracking number, and digital receipts.

• A Shipping Address: Where should we send your new tech? We currently ship to Nationwide and Overseas.

• A Payment Method: We accept all major credit cards (Visa, Mastercard, American Express), and for a faster checkout, you can also use [Apple Pay / Google Pay / PayPal].

• An Account (Optional but Recommended): You can check out as a guest, but creating a free account lets you track your orders in real-time and saves your details for faster shopping next time.

That’s it! Once you’ve picked your items and entered your details, we’ll handle the rest and get your gadgets moving your way.

We know you're excited to get your new gadgets! We make it easy to follow your package from our warehouse to your front door:

• Check Your Email: As soon as your order ships, we’ll send you a Shipping Confirmation email. This email contains your unique Tracking Number and a direct link to the courier's website.

• Log In to Your Account: If you created an account during checkout, simply log in and head to "My Orders." You’ll see the real-time status of your package and a history of its journey.

• Use Our Tracking Page: You can also visit our dedicated Tracking Page. Just enter your order number and email address to see the latest updates.

When will I see updates? Tracking information usually goes live within 24 hours of shipment. If your tracking number isn't showing data yet, don't worry—it just means the courier is currently scanning it into their system.

Getting your money back should be as easy as spending it. We aim to make the refund process transparent and fast so you can shop with total peace of mind.

Here is how our refund process works:

1. Initiate a Return or Cancellation

• For Returns: Once your returned item is received and inspected at our warehouse (usually within 48 hours of arrival), we will automatically trigger your refund.

• For Cancellations: If you cancel your order before it ships, the refund process begins immediately.

2. Refund Method

• Your money will always be sent back to the original payment method you used at checkout (e.g., your credit card, PayPal, or Apple Pay). For your security, we cannot issue refunds to a different card or bank account.

3. How Long Does It Take?

• Processing Time: We process the refund on our end within 1–2 business days.

• Bank Processing: Depending on your financial institution, it usually takes an additional 3–5 business days for the funds to appear in your account.

4. Full vs. Partial Refunds

• Full Refund: You will receive a 100% refund for the item price if it is returned in its original condition.

• Shipping Costs: If the return is due to a defective product or a mistake on our part, we also refund the original shipping costs.